Microsoft365 Business Services Outage

Webvault customers on Microsoft365 may be unable to connect to their email mailboxes or other Microsoft365 services due to a extended Microsoft outage today.

More info: Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.

• Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections, and email delivery may be delayed.
• Microsoft 365 admin center: Admins may be unable to load some admin center pages.
• Microsoft 365 apps: Users may be unable to view their recently used files.
• Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory are affected.
• Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.
• Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
• Microsoft Defender for Office 365: Safe Links may be unable to verify URLs, which may impact users clicking links in Outlook and Teams.
• Microsoft Defender XDR: Users may be unable to load Microsoft Defender portal pages or solution tabs.
• Microsoft Fabric: Users may encounter failures when exporting reports with sensitivity labels to PDF or PowerPoint, when updating artifacts with sensitivity labels, or opening pbix with sensitivity label in Power BI Desktop. As a workaround, users can remove the sensitivity label from the affected item to complete the operation, if their organization's data protection policies allow it.
• Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out.
• Microsoft Intune
• Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
• Microsoft Purview: Multiple Purview services including Authorization, auto-labeling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted, and users may be unable to load Microsoft Purview portal pages.
• Microsoft Teams: Scenarios that depend on Exchange Online, including calendar, meeting scheduling, and creating chats for organizations using Information Barriers, may fail. Core messaging and online meetings remain largely functional.
• Microsoft To Do: The app may not load, and users may see operation failures.
• Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
• SharePoint Online: Features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
• Universal Print: Users may encounter errors submitting print jobs or using admin features.
• Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.

Current status: We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online. We’re continuing to monitor the results of changes applied so we can identify strategic actions that can help to improve service health across all affected regions.

Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.