Carrier Link Degradation May be Impacting Phone Calls

Resolved
Resolved

An upstream carrier network issue was determined to be the cause of intermittent RTP session flow impacting voice servers on 2023-09-08 15:09. We have been advised the issue is resolved.

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Patrick Soh
Recovering

Call degradation appears to have stabilized. Technicians are monitoring until cause of fault is identified.

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Investigating

We have identified a potential upstream carrier issue that may impact receiving phone calls.

We are still investigating the issue.

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Began at:

Affected components
  • VOIP Phones and SIP Trunks