NBN Outage for North West and Geraldton Customers

Resolved
Resolved

Services have been restored. If a service has not restored, please power cycle equipment

We will continue to monitor and await further notification from upstream carriers.

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Patrick Soh
Identified

Please be advised that there is an ETA for technicians to arrive 11:00 AM WST GMT+8. There is no estimated restore time at this stage.

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Patrick Soh
Investigating

A upstream carrier fibre break to the Geraldton NBN Point of Interconnect is impacting NBN customers North of Joondalup WA up to Geraldton.

Field resources at both Arramall & Geraldton WA are required on the 18/12/23 to perform coordinated troubleshooting.

There is no ETA for restoration at this stage.

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Patrick Soh
Began at:

Affected components
  • Internet and Connectivity
    • NBN Internet Services